Customer Terms and Conditions (T&C) of service

Updated 23rd September 2025

Summary of these T&C

By agreeing to our Terms, you agree to everything in this document. If you don’t accept any of these Terms, please do not use the website and its services.

If something goes wrong

1. If you want to appeal to a moderation decision or report any content on this website, please send an email to info@jugroop.com
2. This summary isn’t part of our Terms or a legal document. It’s just a simple explanation of our Terms. We encourage you to read each document in full. You may email for clarification and we’ll send you an explanation back.

About these terms

3. When you complete your booking, you accept these Terms and any other terms provided during the booking process.
4. If any authority decides that some of these terms are unlawful, the rest of the terms will continue to apply
5. The English version of these Terms is the original. If there’s any dispute about the Terms or any mismatch between the Terms in English and another language, the Terms as they appear in English will apply unless local law requires otherwise. (You can change the language at the top of this page.)

About Jugroop.com

6. When you book an accommodation, airport transfer or car rental, Jugroop.com provides and is responsible for the website and chosen amenities – but not your experience itself.
7. We work with companies that provide local support services (e.g. Customer Support or account management). They don’t:

• Control or manage our website or business
• Have any legal or contractual relationship with you
• Provide accommodation and services mentioned in our website
• Represent us, or enter into contracts, or accept legal documents in our name
• Operate as our ‘process or service agents’

Our website

8. We give information in our website and we can’t guarantee that everything is accurate – but with our website, we take reasonable care and act with professional diligence. Unless we’ve failed to do so or have been negligent, we can’t be held responsible for any errors, interruptions, or missing bits of information. Of course, we’ll do everything we can to correct/fix them as soon as we become aware.
9. We’re not a party to the terms with you.
10. To make a booking, make sure all your info (including payment and contact details) is correct and up to date, or you might find you can’t access your Travel Experience(s). You’re responsible for anything that happens with your Account, so please don’t let anyone else use it.
11. Unless otherwise indicated, you must be at least 18 to use the website.

 Our values

12. You will:

• Abide by our T&C
• Comply with all applicable laws
• Cooperate with any anti-fraud/anti-money laundering checks we need to carry out
• Not use our website to cause a nuisance or make fake bookings
• Use the website for its intended purpose
• Not cause any nuisance or damage, and not behave inappropriately to anyone involve from the guest house staff to any 3^rd party like taxi drivers

Your experience with our website

13. We’re always working to improve our customers’ experience with Jugroop beach house. So, sometimes, we show different people different designs, phrasings, products, etc., to find out how they react. As a result, you might not come across some services or conditions when you visit our website.

 Prices

14. When you make a booking, you agree to pay the cost of the booking made, including any charges and taxes that may apply.
15. Some of the prices may have been rounded to the nearest whole number. The price you pay will be based on the original, ‘non-rounded’ price (although the actual difference will be tiny anyway).
16. Obvious errors and obvious misprints are not binding. For example, if you book for a service and it is mistakenly offered for an unreasonable cost, your booking may be cancelled, and we’ll refund anything you’ve paid. We will remove obvious pricing errors as soon as we become aware.

Payment

17. For some products/services, we will require an upfront payment and/or payment in advance

• If we organise your payment, we (or, in some cases, our affiliate) will be responsible for managing it and ensuring the completion of your transaction with us. In this case, your payment constitutes the final settlement of the ‘due and payable’ price.
• If we charge you, this will usually be in person at the start of your stay, but it could also be, for example, that your payment is charged when you book or taken when you check out of the guest house. This depends on the Service Provider’s upfront payment policy, as communicated to you in the booking process.

18. If we require an upfront payment, we may ask you before receiving a booking confirmation when you make your booking, and it may be non-refundable. So, before you book, please check the Service Provider’s upfront payments policy (available during the booking process), which we don’t influence and aren’t responsible for. This does not affect your rights if you have any problems with your booking from our website.
19. If your payment method is denominated in a currency different from the payment currency (Mauritian rupees), your bank or payment method provider (or their payment services providers) may charge you additional fees. We will not know the amount charged/will be charged.
20. If you know of or suspect any fraudulent behaviour or unauthorised use of your Payment Method, please contact your payment provider as soon as possible.
21. If the currency selected on the website is not an accepted payment in your country, we may accept payment in a different currency.
22. Pay In Your Own Currency. We (and/or one of our affiliates) may provide you with the ability to pay for your booking in your own currency (your ‘home currency’), based on your location and/or account setting – and in respect of this service only; we do this as principal, rather than as an agent. Where you use this service, you agree to the following terms, which are separate to your contract with the Service Provider related to your booking. We are not involved in the provision of the Pay In Your Own Currency service and is not party to the following terms, which do not give you any extra rights under your contract with us. If you choose to pay in Mauritian rupees, the following terms don’t apply.

• For the avoidance of doubt, when you use Pay In Your Own Currency, we are simply enabling you to make payment in your own currency while we ensure that we are paid in the local currency. As such, you are not making payment in one currency and receiving another currency.
• If you choose to use Pay In Your Own Currency, all fees and charges from us for use of the Pay In Your Own Currency service either (a) are included in the exchange rate or (b) appear as a separate line item (included in the total price displayed where applicable) during the checkout process.
• The exchange rate is determined when the total payment (or estimated total payment) is offered by us after checking the exchange rate. Where applicable, the total price displayed will be the amount charged by us to you. Certain fees and charges that are part of the total price displayed will, however, be collected directly by us.
• If you cancel a reservation, we may not refund you the exact same amount we initially charged you (inclusive of any applicable fees in relation to the Pay in Your Own Currency Service).

 Policies

23. When you make a booking, you accept the applicable policies as displayed in the booking process.

Your booking will be confirmed to you by email. If for any reason you didn’t receive the confirmation email within a reasonable time, it is imperative that you make every effort to contact us as soon as possible. Else, we might not be able to confirm your reservation which means that your booking was voided (not fully completed).

24. If you cancel a booking or don’t show up, any cancellation/no-show fee and any refund will depend on our cancellation/no-show policy.
25. Some bookings can’t be cancelled for free.
26. If you book with us by paying in advance (including all price components and/or a damage deposit if applicable), we may cancel the booking without notice if we can’t collect the balance on the specified date. It’s your responsibility to make sure the payment goes ahead on time (that your bank, debit card or credit card details are correct and that there’s enough money available in your account).
27. If you think you’re not going to arrive on time, please contact us and tell us when we can expect you. It’s your responsibility to ensure you’re on time, and if you aren’t, we are not responsible for any associated costs (e.g. the cancellation of your booking, or any fees we may charge).
28. As the person making the booking, you are responsible for the actions and behaviour of everyone in the group. You are also responsible for obtaining their permission before providing us with their personal data.

Accessibility requests

29. If you have any accessibility requests:

• About our website and/or the beach house and services, please get in touch with us.
• About your book and services (wheelchair access, walk-in shower rooms, etc.), please contact us or the airport, train station, etc.

 What if something goes wrong?

30. If you have a query or complaint, please contact us via email. You can help us help you as quickly as possible by providing, if available:

• Your booking confirmation, your contact details and the email address you used when you made your booking (if you have one)
• A summary of the issue, including how you’d like us to help you
• Any supporting documents (bank statement, pictures, receipts, etc.)

31. All queries and complaints are recorded in an identifiable way, allowing you to easily track their status.The most urgent ones are treated as highest priority.
32. We do try to resolve disputes with you directly. In addition, you may raise a dispute through an out-of-court dispute settlement provider. Their decisions are not binding on us. Otherwise, we’re not obliged to submit to any alternative dispute resolution procedures handled by independent providers.
33. You may also bring legal proceedings before a competent court.

 Measures unacceptable behaviour

34. If you breach these Terms (including our values and our T&C or fail to comply with applicable laws or regulations, we have the right to:

• Stop you making any bookings,
• Cancel any bookings you’ve already made,
• Stop you using:
  • Our website,
  • Our services,

35. If we cancel a booking as a result, you may not (depending on the circumstances) be entitled to a refund. We may tell you why we’ve cancelled your booking, unless telling you would (a) contravene applicable laws and/or (b) prevent or obstruct the detection or prevention of fraud or other illegal activities. If you believe we have incorrectly cancelled your booking, please contact us via email.

Limitation of liability

36. Nothing in these Terms will limit our liability (i) when we were negligent and this led to death or personal injury; (ii) in case of fraud or fraudulent misrepresentation; (iii) in respect of gross negligence or wilful misconduct; or (iv) if such liability can otherwise not lawfully be limited or excluded.
37. If you are in breach of these Terms, we won’t be liable for any costs you incur as a result.
38. We are not liable for:

• Any losses or damages which were not reasonably foreseeable when you made your booking or otherwise entered into these Terms; or
• Any event which was reasonably beyond our control,
• Mistake in an email address, phone number or credit card number (unless it’s our fault).

39. We make no promises about our products and services other than those expressly stated in these Terms.
40. To the extent permitted by law, the most that we will be liable for (whether for one event or a series of connected events) is your reasonably foreseeable losses or damages in connection to your Booking(s).
41. Just to be clear, these Terms are between you and us. Nothing in these Terms will entitle any third party to anything.
42. You may be protected by mandatory consumer protection laws and regulations, which guarantee your rights that no company’s terms can overrule. If there is any inconsistency between those laws and regulations and these Terms, such mandatory consumer protection laws and regulations will override.

Linked travel arrangements 

43. Only in the case in which services are denied because of Jugroop.com’s insolvency.
44. Note: This insolvency protection does not cover contracts with parties other than Jugroop.com, which can be performed despite Jugroop.com’s insolvency.

Modification clause

45. We may make changes to these Terms. Where such changes are material, we will inform you in advance of such changes becoming effective, unless the changes are required by applicable law.
46. If you do not accept the changes, please do not use our website for any services.
47. Otherwise, your continued use of our website and services after the effective date of the proposed changes will constitute your acceptance of the revised Terms.
48. Any existing bookings will continue to be governed by the Terms that applied when the booking was made.

Scope of this section

49. This section contains the specific terms for Accommodations products and services. It applies as well as section A (which applies to all Travel Experiences).

Contractual relationship

50. When you make (or request) a booking, it’s directly with the us – we’re not a ‘contractual party’.
51. com owns and operates the website but not its associated partners.

What you need to do

52. Fill in all your contact details correctly, so we can provide you with information about your booking and, if necessary, contact you.
53. Read these Terms and the terms displayed during the booking process carefully.
54. Take care of the accommodation and its furniture, fixtures, electronics and other contents, and leave things in the same state they were when you got there. If anything is broken, damaged or lost, make sure you report it to staff there (as soon as you can, and certainly before you check out).
55. Maintain the security of the accommodation and its contents during your stay. So don’t, for example, leave doors or windows unlocked.

What else do you need to know?

Our Prices

56. We want you to get value for money every time. If, after you’ve booked your accommodation with us, you find the same accommodation (with the same conditions) for less on another website, we will not be able to match this price.

Damage policy

57. If anyone in your group loses or damages anything:

• You should inform us at the earliest opportunity
• Instead of charging you for it directly, we will have 14 days to submit a damage payment request under your reservation
• If we do, we’ll tell you so you can tell us if you have any comments and whether or not you agree with the charge – and then:
  • If you agree, we’ll charge you on their behalf
  • If you disagree, we’ll look into it, and if we consider that there is cause for further investigation, we will contact you to discuss the next steps.

58. Under the damage policy, we will claim for a fair amount of money to be paid within 14 days since the total amount requested are sent to you. However, we can start a legal claim against you outside of the T&C, in which case the limit requested will not apply.
59. The damage policy doesn’t relate to general cleaning, ordinary wear and tear, or any non-physical ‘damages’ (e.g. fines for smoking or bringing pets).
60. We might require a deposit before or at check-in. If we do, we’ll tell you about it while you’re booking and damages costs will be taken from any deposit or advance money taken.

 What you need to do

61. You must fill in all your contact details correctly so we can provide you with information about your booking and, if necessary, contact you.
62. You are agreeing to comply with our Terms and acknowledge that breaching them may lead to additional charges and/or the cancellation of your Booking once you receive a confirmation of your booking.

Scope of this section

63. This section contains the specific terms for Car Rental products and services. It applies as well as section A (which applies to all Travel Experiences).

Contractual relationship

64. The car rental page on Jugroop.com is a contract between us and the person booking for the vehicle.
65. This means you accept that the process of making a booking with Jugroop.com and the rental agreement from the moment you take the vehicle.
66. When you book a rental, your booking consists of:

• Our Terms govern the use of the website up until you pick up the rental vehicle.
• You will enter a contract with us (but you’ll review and accept its key terms while you’re booking the vehicle).

67. In most cases, you’ll get your booking Confirmation as soon as you complete your booking.
68. If there’s any mismatch between these Terms and the Rental Agreement, the Rental Agreement will apply.
69. The Main Driver (the person whose details are entered during the booking process) is the only person who can change or cancel the booking or discuss it with us – unless they tell us they nominate someone else to do this.

The car pictures are illustrative only.

70. Once you’ve booked your rental:

We’ll give you a full confirmation and details on pick up and drop off of the vehicle.

 What you need to do

71. You must provide all the information we need to arrange your booking (contact details, pick-up Time, etc.).
72. You must read and agree to comply with these Terms and the Rental Agreement – and acknowledge that if you breach them:

• You might have to pay additional charges
• Your booking might be cancelled
• We might refuse to hand over the keys on rental start day.

73. You must check your rental’s specific requirements, as many details (driving licence requirements, security deposit size, paperwork needed, payment cards accepted, etc.) vary per rental. So please make sure you carefully read:

• These Terms
• The key terms of the Rental Agreement, which you’ll review while you’re booking, and
• The Rental Agreement itself, which you may receive at pick-up.

74. You must be at the beach house by your pick-up time agreed. If you arrive after the pick-up time the car may no longer be available, and you may not be entitled to a refund. Please check the Rental Agreement for further information. If you think you might be late, it’s vital that you contact us, even if it’s because of a flight delay and you’ve provided your flight number.
75. The key terms of your rental tell you what the Main Driver needs at pick-up. You must ensure that when they get to the rental counter, they bring everything they need (e.g. driving licence, any required ID, and the security deposit payment.
76. You must make sure the Main Driver is both eligible and fit to drive the car.
77. You must show and allow us to take pictures of each driver’s full, valid driving licence, which they must have held for at least 1 year (or longer, in many cases). If any driver has endorsements/points on their licence, let us know as soon as you are aware of this, as we may not allow them to drive.
78. You must ensure that every driver has their own International Driving Permit (if they need one) as well as their driving licence. Note that all drivers must carry their driving licence (and International Driving Permit, if they need one) at all times.
79. You must ensure that every child has an appropriate child seat if they need one.
80. You must, if anything goes wrong during your rental(accident, breakdown, etc.):

• Contact us at the earliest opportunity
• Not authorise any repairs without our consent (unless the Rental Agreement allows this)
• Keep all documentation (repair bills, police reports, etc.) to share with us and/or the insurance company.

Additional costs and fees

81. In many cases, we will charge a young driver fee for each driver under a certain age (e.g. 25). In some cases, they may charge a senior driver fee for each driver over a certain age (e.g. 65). When booking for the vehicle rental, you must enter the Main Driver’s age so we can show you details of any age-related fee(s) – which you would pay at pick-up.
82. The price of your rental is calculated based on 24-hour units, so (e.g.) a 25-hour rental will cost as much as a 48-hour rental.
83. If, after pick-up, you decide you want to keep the car for longer, please contact us before doing so. We will give you a confirmation and you’ll enter a new contract with us. If you drop the car off late without agreeing on this in advance, there will be an additional fee as well.

Extras

84. In some cases, you’ll pay for any optional extras (child seats, GPS, etc.) when you book your car – in which case, you’re guaranteed to get them at pick-up.
85. In other cases, you’ll merely request any extras when you book your car – in which case:

• You’ll pay for them at pick-up, and
• The do not guarantee they’ll be available for you.

Amendments, cancellations and refunds

86. We go above and beyond our legal obligations. Even though local laws don’t require us to offer specific cancellation rights, we guarantee that we will honour our refund policy if you cancel your Booking.
87. The following ‘Cancellation and Amendments’ terms apply to all bookings apart from where a credit card is required to reserve a pay-at-pick-up booking (the cancellation policy depends on us and details will be made available in the booking funnel)

Cancellations

88. If you cancel:

• MORE THAN 48 hours before your rental is due to start, you’ll receive a full refund.
• LESS THAN 48 hours before, or while you’re at the rental time, we’ll refund what you paid minus the cost of 2 days of your rental – so there won’t be any refund if your car was booked for 2 days or less.
• AFTER your rental is due to start (or you just don’t turn up) you’ll receive no refund.

89. We may refuse you the car if (for example):

• You don’t arrive on time
• You are not eligible to rent the car
• You don’t have the documentation you need
• The main driver doesn’t have the agreed deposit

For more information, please write to us.

90. Sometimes, the only way we can change a booking is to cancel it and make another one, in which case we may charge you a cancellation fee on the rental company’s behalf.
91. If changing your booking would change the price or incur a cancellation fee, we will tell you in advance.

Changes made by us

92. If we need to change your booking (e.g. if we can’t provide the car), we’ll tell you as soon as we can. If you don’t accept that change, you’ll be entitled to cancel and claim a full refund (no matter how close the start of your rental is), but we will have no additional liability for any direct or indirect costs you may incur (e.g. taxis).

What else do you need to know?

General

93. In all cases, drivers must be at least a minimum age to rent or drive a car. In some cases, they must also be below a maximum age.
94. Only eligible drivers whose names appear on the Rental Agreement may drive the car.

Airport transfer:

95. Once you’ve made your booking, we’ll give the pick up driver your details (e.g. your name, phone number and pick-up location.
96. Pre-Booked Private Transport. We’ll make sure the driver knows what size of vehicle you’ve requested.

What you need to do

97. You must check the details of your booking carefully, and provide all the information we need to arrange your booking (your requirements, contact details, etc.).
98. You must make sure everyone in your group complies with our Terms and (where applicable) the Service Provider’s terms, which you saw and accepted during the booking process. You acknowledge that if you breach them:

• You might have to pay additional charges
• Your booking might be cancelled
• Your driver may refuse to transport you.

99. You must bear in mind that estimated journey times don’t take traffic conditions into account.
100. All Private Transport. You must make sure all passengers are at the pick-up location on time.
101. All Private Transport. At and around your pick-up Time, you must have the phone (whose number you entered when you made your Booking) switched on and able to receive calls/texts, in case the driver needs to contact you. We can’t guarantee they’ll be able to reach you through messaging applications such as WhatsApp or Viber.
102. Pre-Booked Private Transport. For any airport pick-up, you must give us your flight details at least 24 hours before your pick-up Time so your Service Provider can adjust the pick-up Time if your flight is delayed. If they can’t provide a Private Transport following a flight delay or cancellation, please contact us.
103. You must be 18 or older to make a booking, and any passenger under 18 must be accompanied by a responsible adult.
104. You must make sure no passenger behaves inappropriately – e.g. being abusive or doing anything that might endanger someone.
105. You must make sure you choose the appropriate vehicle size that’s suitable (in terms of party size, amount of luggage, accessibility requirements, etc.).

 Price and payment

106. Pre-Booked Private Transport. Price includes any tolls, congestion charges, taxes and peak surcharges. Payment is taken at the time of booking.
107. The driver doesn’t have to agree to any changes to the Journey that you request in person. If they do, they may charge extra.

Amendments, cancellations and refunds of Airport Transfer

Cancellation

108. We may cancel the booking with little or no notice – but this would only happen in very specific situations. For example, if:

• The airport transfer becomes insolvent or is genuinely unable to honour your booking – in which case we’ll do our best to arrange alternative transport (and we’ll refund you in full if we can’t)
• You are in breach of these Terms – in which case you may not be entitled to a refund.

109. Where multiple tickets have been purchased for Shared Pre-Booked Private Transport, if you cancel, all tickets will be cancelled.

Amendments (changes)

110. If we need to change your booking (for example, if there’s a strike that interferes with your journey), we’ll tell you as soon as we can. If you then decide to cancel:

•  Unless you cancel for one of the reasons in the next bullet, you’ll be entitled to a full refund (no matter how close your journey is).

Either way, neither we nor the Service Provider will be liable for any costs you may incur (e.g. alternative transport or hotel rooms).

111. Private Transport. If your driver isn’t at the pick-up location on time, you can apply for a refund, and we’ll investigate this for you.
112. Private Transport. You won’t be entitled to a refund if your Journey doesn’t go ahead as planned because:

• The driver can’t contact you
• One or more passengers aren’t at the pick-up location on time, and you haven’t requested a new pick-up Time
• You request unreasonable changes to the pick-up Time or Journey
• You don’t tell us or the driver about a change you want to make
• You provided incorrect details when booking your Private Transport (pick-up location, contact details, number of people, amount of luggage, etc.).

What else do you need to know?

Repair or cleaning charges

113. If anything needs to be repaired or cleaned because someone in your group has done something unreasonable or is in breach of these Terms, you will be responsible for the cost of repairs/cleaning.